​​Empathic Skills 101: How to Avoid Toxic Positivity

Toxic Positivity is the tendency to exclusively focus on the positive. This creates the urge to deny, ignore, or reject the negative. Such an attitude can be damaging though. It reinforces the message in your subconscious mind that it is not ok to feel negative emotions.

These days, we often engage in toxic positivity without realising it or being aware of its impact. Most times, it comes down to not knowing what else to say or do.

The internet, for instance, is packed with quotes that instil toxic positivity. Although superficially harmless, they program our minds to suppress negative emotions and experiences.

Research shows that words, thoughts, and feelings impact human behaviour. Toxic language reduces people’s participation and cooperation.

Some of the negative consequences of toxic positivity include:

  • emotional alienation
  • increased stress and anxiety
  • psychosomatic diseases  

These consequences affect the way we experience ourselves and reality in general. They can also contribute to isolation and poor mental health.

On another hand, empathetic language increases understanding and sharing. Empathy is a huge pillar of healthy and effective communication. It is what differentiates toxic and healthy positivity.

Instead of dismissing negative emotions, healthy positivity embraces the whole emotional spectrum. It creates a safe space for us to share, accept, and validate our feelings.

How can we bring more empathy into our communication though?

Empathic Skills 101

The word empathy was first used in the Arts. The word was meant to describe people’s emotional reactions to artworks. The concept was then developed further in the field of Psychology.

Theodor Lipps defined it as feeling one’s way into the experience of another. This makes it easier to identify empathic skills that nurture healthy positivity.

Being empathetic means we direct our curiosity toward another person. The goal is to understand their experience from within their frame of reference.

To be able to do this, we need to:

  • recognise the emotion in the other person 
  • imagine what the person is feeling
  • seek emotional clarity 
  • validate the other person’s emotion
  • offer adequate support 

Here are three empathetic skills that can help us achieve these outcomes.

Active listening 

People tend to fall into one of two categories. They either listen to reply, or they listen to respond. In which category do you fall the most?

Those who listen to reply back only spend most of their time waiting for their turn to talk. They pay little attention to what is being said. While the other person is talking, they worry or prepare for what to say next.

Those who listen to respond spend their time actively listening. They intend to know what is being said. They are rooted in the present moment. They are confident they will know what to say when the right time comes.


From how many angles can you know what is being communicated? Some people can only understand what is being said from their perspective. Empathic understanding means you try to grasp the other person’s point of reference without forcing yours.

It is helpful to imagine what the other person might be feeling or experiencing. This does not mean, however, that you are supposed to guess exactly how another person feels.

Seek clarity and resonance by asking a few questions. You may say something like “I sense you might be feeling upset, is that correct?” or “You sound tired, is that how you are feeling?”. Imagine but don’t assume.

Cultivate safety 

Making people feel comfortable and safe to open up and share their feelings is essential. Being present and considerate is halfway to creating safety.

Another key factor is acceptance. You may not agree with how someone is feeling but you can not deny, reject, or dismiss their experience. Invalidating someone’s emotions is abusive.

As much as we try someone’s shoes, it is virtually impossible to relive their experience. All we can do is offer a safe space, where we can hear, see, and care about them.

Nurturing Empathy Through Mindfulness 

Presence is likely one of the most important psychological qualities. We can cultivate it through mindfulness. Mindfulness is the ability to remain fully focused on the present moment.

Evidence suggests mindfulness creates room for empathy. When we are fully present, it is easier to listen actively. It also facilitates perspective-taking and feeling another person’s feelings.

With this said, mindfulness can prevent toxic communication patterns. Here are five mindful attitudes to help you avoid toxic positivity.


Accepting others’ emotional experiences does not mean you agree with them. It does not mean you agree with their interpretation of events. Accepting means you hold the space for the other person to safely share what they are feeling.

You put your perspective aside for a moment so that you can listen and understand theirs. This prevents you from being dismissive. It also helps you to be closer to the other person.


Toxic positivity is ruthless. It is often a quick band-aid to prevent emotional investment and contagion. However, empathy requires patience and presence.

By being patient toward the other person’s rhythm of communication, you nurture them. You generate and offer them a safe space to share.


Reacting or forcing another person to change how they feel is counterproductive. We may want to help, but we must fully understand the other person’s perspective and narrative.

When we are quick to judge or make another feel bad for feeling upset, we promote distance and isolation. Non-judgment might be the hardest attitude to embrace but it’s key in empathetic communication.


Empathetic communication requires a certain dose of vulnerability and courage. There are moments and situations in which we may feel emotionally overwhelmed.

It is important to build on your capacity to be emotionally responsive. You don’t need to know what to say or do beforehand. Trust that when the moment comes you will.


This attitude ties in with trust. By trusting in your empathetic skills, you let go of the need to do or be right all the time. You also let go of the need to control the conversation.

Non-striving means you choose to be aware and fully present in the dialogue. You prevent yourself from engaging in any activity that is manipulative or controlling.

Final Thoughts

Empathy is one of the best gifts we can offer to someone. Being the space holder for another person’s emotions is not always easy though. Sometimes we run out of words or don’t know what to do.

Toxic Positivity has increased in our social circles. Whether people are less empathic or lack emotional maturity is not clear. However, we know that empathy is positively associated with increased pro-social behaviour.

Nurturing empathic skills can benefit us a great deal and our collective evolution. Learning and developing the practice of mindfulness is a possible route.

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Published by The Wellbeing Blogger

Wellbeing Designer, here to help you make Art with your Life

14 thoughts on “​​Empathic Skills 101: How to Avoid Toxic Positivity

  1. This post should be read together with your post on Toxic Positivity, because the combination is powerful. One shows you the dangers of Toxic Positivity and this one gives you way to recognize it and how to avoid it.
    I sometimes feel that I am also at a loss for words when people share their stories with me. I’ll be using your active listening skills a bit more to show empathy, instead of trying to solve everything. Although I think I have some empathy skills, reading your view on it and breaking it down is a great reminder and tool to see where I need to improve. That would be for me the striving, mainly. I feel I always want to be right or make things better. I need to remember that sometimes the best is to listen. Thank you for this wonderful post. A big fan of your work!

    Liked by 1 person

    1. Thank you, Benny, for your very kind feedback and perspective. I’ve struggled more in the past with what you shared and there are still times I find myself in that place. Sometimes we get so worried about saying or doing the “right” things… that pathway redirects the attention to us rather than to the other person who needs it the most. Your comment made me review that too, thanks! 🤗


  2. This is wonderful! You know the week I’ve had, + this is all helpful to it. It sounds cliche but it’s really the attitudes we take on + I love your list of ways to avoid toxic positivity. Now you’ve got me way more mindful of the conversations I have (love!)

    Liked by 1 person

  3. Such a positive idea to put forward, and one that I have learned while studying Self-Harm and Suicide Prevention. I know from my own experience that so many people want to try and fix things, and their pain overtakes the pain that you yourself are feeling. I don’t think they know or realise this is happening, but it makes things worse in the long run. Listening and understanding sometimes means you have no answers, and there is no response, and that can say far more emotionally. It’s not all about words. It is about empathy, and feeling that, and you describe the actions perfectly in this blog. Thank you.

    Liked by 1 person

  4. This is such a powerful post and reminder for me. I’m not the most empathic person at times, so this post has given me a bit of a wake-up call about that. Empathy is something I want to embody in my life, but I don’t always accomplish it. I think the first step is learning to listen actively, to understand instead of respond.
    Bookmarking this for future reminders. Thanks for sharing.


  5. I would have never thought to link positivity with toxicity. Your blog really did a great job at explaining why toxic positivity can come in the way of showing empathy and focusing on others’ feelings. Such a powerful message and a great reminder for your readers to be more conscious about not becoming positively toxic.


  6. This is wonderful! I didn’t know much about this topic. Listening and understanding sometimes means you have no answers, and there is no response, and that can say far more emotionally. It’s not all about words. It is about empathy, and feeling that, and you describe the actions perfectly in this blog. Thank you


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